Returns & Exchanges

At Dampf She Crafty, every item is carefully crafted, and we stand behind the quality of our work. Because many of our products are custom-made. Please review the following policies carefully before placing your order.


CUSTOM ITEMS
  • All custom and personalized items are final sale.
  • We do not offer returns or exchanges on custom apparel, business merchandise, or personalized decor.
  • Quality Guarantee: If there is an issue with your order (defect, damage, or error on our part), please CONTACT US within 14 days of delivery with your order number, photos, and details. We’ll make it right.

IN-STOCK APPAREL

We understand that sometimes in-stock apparel may not work out, so we offer a flexible return-for-credit exchange policy:

  • Return Window: Requests must be submitted within 14 days of delivery.
  • Return Receipt: Items must be received within 30 days of your request.
  • Condition: Items must be unworn, unwashed, with original tags, and in resellable condition.
  • Return Type: Eligible returns are issued as store credit. We do not provide refunds on in-stock apparel.
  • Shipping Costs: Return shipping is the responsibility of the customer unless the item was damaged, defective, or incorrect.

HOW TO SUBMIT A RETURN OR ORDER ISSUE
Please reach out to us through our CONTACT PAGE or email us directly with your:
  • Order number
  • Photos (if applicable)
  • Reason for return or concern
Once authorized, we’ll provide return instructions. Unauthorized returns will not be accepted.


DAMAGED ITEMS
All items are carefully inspected before shipment. If your item arrives damaged, defective, or incorrect, please CONTACT US within 14 days of delivery. We’ll cover the cost of return shipping and ensure you receive a replacement or resolution.


✨ Our Promise: Whether custom or in-stock, we are committed to delivering top-quality products and service. If something isn’t right, we’ll work with you to resolve the issue.